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Winzo Games Private Limited - Fairplay Policy

Last updated: Novermber 24, 2023

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1. Introduction

WinZO Games Private Limited (“WinZO, our, we, us”) provides an on-line platform, which hosts skill-based games which may be played casually, or for real money, content, and related solutions (Services), through our mobile application, named “WinZO” (Platform) to end users (Users, you, your). This Fair Play Policy (“Policy”) describes:
a. the steps WinZO takes to ensure fair gameplay on the Platform;
b. the steps/actions a User may take if they suspect that there has been an incident of cheating on the Platform;
c. actions which WinZO may take to prevent or respond to Policy violations.

This Policy must be read in conjunction with our Terms and Conditions, Privacy Policy, Responsible Gaming Policy and Anti-Money Laundering Policy. Users must read and familiarise themselves with this Policy and strictly comply with its contents

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2. Skill-based games

We only host and offer skill-based games on our Platform. While each game may feature different elements of skill, and the threshold may vary, each game is governed by the skill set you demonstrate to play and achieve the outcome. The games offered on our Platform are games of skill as per applicable law.
The Hon’ble Supreme Court of India, in State of Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v. State of Tamil Nadu (AIR 1996 SC 1153), has defined games of skill in this manner: “A game of skill, on the other hand- although the element of chance necessarily cannot be eliminated is one in which success depends principally upon the superior knowledge, training attention, experience and adroitness of the player. Golf, chess and even Rummy are considered to be games of skill. The Courts have reasoned that there are few games, if any, which consists purely of chance or skill, and as such games of chance is one in which the element of chance predominates over the element of skill, and a game of skill is one in which the element of skill predominates over the element of chance. It is the dominant element – “skill” or “chance” – which determines the character of the game”.

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3. Fairplay

Users of our Platform must play games with utmost fairness, honesty, and integrity. They must play games strictly as per their respective rules; without attempting cheating, colluding, or deploying any tools, methods and/or strategies which may compromise fair gameplay, defraud us, our systems, or other users; or otherwise alter the level-playing field between users.
Users may review the pre-determined rules of games offered on our Platform by accessing our website, https://www.winzogames.com

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4. Unfair play

Users must never attempt to play games unfairly. So, Users must strictly refrain from employing dishonest means, including without limitation:

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CHEATING

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USING BOTS

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HACKING

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COLLUSION

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FAKE DOCUMENTS

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FALSE LOCATION

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PLAY IRRESPONSIBLY

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5. What are the steps taken by winzo to ensure fair gameplay?

We are fully committed to offering a fun, safe, and fair game-playing environment on our Platform. For this purpose, we deploy the best in class means, commensurate with industry standards, to ensure fair play on our Platform. These measures include:

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RNG CERTIFICATE

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NO BOT CERTIFICATE

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FAIRNESS

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TRANSPARENCY

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TRANSACTION SECURITY

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FRAUD DETECTION

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RESPONSIBLE GAMING

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DISCONNECTION

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PREVENTION OF MINORS

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INAPPROPRIATE CONTENT

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6. Responsibility of Users/Consequences of violation of Policy

If WinZO is made aware of any User action which violates this Policy, or disrupts the level playing field we offer our Users, Winzo may take corrective action it deems appropriate, including without limitation, restricting or terminating use of such offender’s Services, and blocking, restricting, or forfeit any amounts, prizes, or privileges that the offender may have received on the Platform, or that have otherwise been given to such offender. We may seek refunds and take legal action if advised.

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7. Complaints

If you believe and/or know that this Policy has been violated, we offer you full recourse to our 3-tiered grievance redressal mechanism. We assure you that we will take all reasonable measures to acknowledge and resolve your grievances. 

If you would like to complain of any Policy violations, you may please use the grievance redressal mechanism described in our terms.

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Disclaimer

This game may be habit-forming or financially risky. Play responsibly. WinZO is the biggest social gaming app in India by number of games, languages and exciting formats on the platform. WinZO is only available for people who are above 18 years of age. WinZO is available only in those Indian states where skill gaming is allowed by regulations.WinZO Games Pvt. Ltd. is the sole owner of and reserves the right to “WinZO” trademark, logos, assets, content, information, etc. used in the website except the third party content. WinZO Games Pvt. Ltd. does not acknowledge the accuracy or reliability of third party content.